자동차부품 제조기업의 품질관리 역량이 인지된 품질 개선성과에 미치는 영향: 스마트팩토리의 매개효과와 품질문화의 조절효과

초록

This study examined how quality management capability affects perceived quality improvement performance in automotive parts manufacturers, focusing on the mediating role of smart factory implementation and the moderating role of quality culture. Quality management capability included quantitative quality, equipment operation quality, and quality system, and perceived quality improvement performance was measured using reductions in process defects, rework and scrap, customer complaints, Q-COST, delivery nonconformity, and line stoppage. Using survey data from 423 employees, reliability, factor analysis, correlation, regression, mediation, moderation, and moderated mediation analyses were conducted. The results showed that all three dimensions had significant positive effects on perceived quality improvement performance and smart factory implementation. Smart factory implementation mediated these relationships, and quality culture moderated the direct　and indirect effects. The findings indicate the need for integrated management of quality management　capability, smart factory implementation, and quality culture.

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